Providence Medical Partners — part of the El Paso Physician Network — is hiring a full-time Patient Service Representative to anchor front-office operations at a busy physician practice in El Paso, TX. This non-exempt role sits at the center of the patient experience, handling everything from scheduling and check-in through charge entry and referral coordination. The practice delivers primary and specialty care across all ages within a collaborative, community-focused environment that values both clinical quality and compassionate service.
Perks and Benefits
- $500 sign-on bonus for new hires
- Medical, dental, vision, and life insurance coverage
- 401(k) retirement savings plan with employer match
- Generous paid time off
- Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)
- Career development and continuing education opportunities
- Employee Assistance Program and employee discount program
- Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance
Practice Highlights
- Front-office role within a multi-provider physician practice offering primary and specialty care services
- Patient greeting, phone management, appointment scheduling, confirmation, and rescheduling
- Patient check-in: demographic collection, data entry into electronic system, and insurance verification
- Check-out support including referral processing and downstream scheduling coordination
- Co-pay collection, charge entry, and patient balance processing
- Patient portal enrollment and education on office policies and procedures
- HIPAA compliance and privacy standards adherence required throughout all workflows
- Part of the broader El Paso Physician Network — a distinguished regional network of providers serving patients of all ages
Qualifications
- High school diploma or GED required; completion of a medical office assistant program preferred
- Healthcare management or administration certification preferred
- Minimum two years of customer service experience; medical office setting strongly preferred
- Working knowledge of insurance verification, co-pay collection, and charge entry processes
- Familiarity with HIPAA compliance standards and patient confidentiality requirements
About the Community
El Paso sits at the westernmost tip of Texas, bordered by New Mexico to the north and Ciudad Juárez, Mexico to the south — a uniquely bicultural metropolitan area of nearly 900,000 residents. The city offers a low cost of living relative to other major Texas metros, abundant sunshine year-round, and easy access to the Franklin Mountains State Park, the Rio Grande, and a vibrant arts and food scene shaped by deep Southwestern and Mexican heritage. For healthcare professionals seeking an affordable, culturally rich urban environment with strong community ties, El Paso delivers a compelling quality of life.