<p>Providence Medical Partners — part of the El Paso Physician Network — is hiring a full-time Patient Service Representative to anchor front-office operations at a busy physician practice in El Paso, TX. This non-exempt role sits at the center of the patient experience, handling everything from scheduling and check-in through charge entry and referral coordination. The practice delivers primary and specialty care across all ages within a collaborative, community-focused environment that values both clinical quality and compassionate service.</p>
<h3>Perks and Benefits</h3> <ul> <li>$500 sign-on bonus for new hires</li> <li>Medical, dental, vision, and life insurance coverage</li> <li>401(k) retirement savings plan with employer match</li> <li>Generous paid time off</li> <li>Health savings accounts (HSA); healthcare and dependent flexible spending accounts (FSA)</li> <li>Career development and continuing education opportunities</li> <li>Employee Assistance Program and employee discount program</li> <li>Voluntary benefits: pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare assistance, auto and home insurance</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Front-office role within a multi-provider physician practice offering primary and specialty care services</li> <li>Patient greeting, phone management, appointment scheduling, confirmation, and rescheduling</li> <li>Patient check-in: demographic collection, data entry into electronic system, and insurance verification</li> <li>Check-out support including referral processing and downstream scheduling coordination</li> <li>Co-pay collection, charge entry, and patient balance processing</li> <li>Patient portal enrollment and education on office policies and procedures</li> <li>HIPAA compliance and privacy standards adherence required throughout all workflows</li> <li>Part of the broader El Paso Physician Network — a distinguished regional network of providers serving patients of all ages</li> </ul>
<h3>Qualifications</h3> <ul> <li>High school diploma or GED required; completion of a medical office assistant program preferred</li> <li>Healthcare management or administration certification preferred</li> <li>Minimum two years of customer service experience; medical office setting strongly preferred</li> <li>Working knowledge of insurance verification, co-pay collection, and charge entry processes</li> <li>Familiarity with HIPAA compliance standards and patient confidentiality requirements</li> </ul>
<h3>About the Community</h3> <p>El Paso sits at the westernmost tip of Texas, bordered by New Mexico to the north and Ciudad Juárez, Mexico to the south — a uniquely bicultural metropolitan area of nearly 900,000 residents. The city offers a low cost of living relative to other major Texas metros, abundant sunshine year-round, and easy access to the Franklin Mountains State Park, the Rio Grande, and a vibrant arts and food scene shaped by deep Southwestern and Mexican heritage. For healthcare professionals seeking an affordable, culturally rich urban environment with strong community ties, El Paso delivers a compelling quality of life.</p>