<p>Patient Financial Services SBO Manager opportunity in Dover, Delaware — a full-time leadership role overseeing patient billing, collections, financial counseling, and revenue cycle operations. This position reports directly into a healthcare organization's finance leadership and carries responsibility for team supervision, cash management, compliance, and process improvement across the patient financial services function.</p>
<h3>Perks and Benefits</h3> <ul> <li>Salary range: $82,950–$128,565 annually</li> <li>Full-time employment with day-shift schedule</li> <li>Healthcare organization benefits package (details to be confirmed with employer)</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>Lead and supervise Patient Financial Services and SBO teams</li> <li>Oversee patient billing, collections, financial counseling, and customer service operations</li> <li>Manage cash application, payment posting, refunds, credit balances, and account reconciliation</li> <li>Monitor self-pay collections performance and collection agency partnerships</li> <li>Develop performance goals, metrics reporting, and improvement plans for team accountability</li> <li>Ensure compliance with federal and state regulations and payer contract requirements</li> <li>Drive process improvements and system implementations to enhance revenue cycle efficiency</li> <li>Partner cross-functionally with clinical and administrative departments to resolve patient billing concerns</li> </ul>
<h3>Qualifications</h3> <ul> <li>Bachelor's degree in Business or related field preferred; qualifying revenue cycle leadership experience may substitute</li> <li>Minimum 5 years of patient accounting, third-party reimbursement, revenue cycle, or related healthcare finance experience</li> <li>Minimum 3 years of supervisory or leadership experience</li> <li>Demonstrated expertise in healthcare billing, collections, reimbursement, and cash application</li> <li>Required experience with treasury or cash management functions</li> <li>Criminal background check required as a condition of employment per Delaware state law</li> </ul>
<h3>About the Community</h3> <p>Dover, Delaware is the state capital and a growing mid-Atlantic community with a strong healthcare sector presence. The region offers a moderate cost of living, proximity to the Delaware Bay, and easy access to Philadelphia and Baltimore metropolitan areas. Dover provides a stable professional environment with good schools and a mix of urban amenities and suburban lifestyle.</p>