<p>This Patient Care Coordinator role is based at a primary care clinic in Stuart, Florida, supporting a high-volume managed care environment focused on Medicare and Medicaid populations. The position sits at the center of care coordination — managing referrals, prior authorizations, and member intake — within a well-resourced, technology-enabled health system that offers a defined Monday–Friday schedule and a competitive hourly pay range. For a healthcare administrative professional ready to grow within a large, mission-driven organization, this is a substantive, patient-facing coordination role with clear advancement pathways.</p>
<h3>Perks and Benefits</h3> <ul> <li>Hourly pay range: $17.98 – $32.12 per hour (full-time), determined by local labor market, education, and experience</li> <li>Comprehensive benefits package including medical, dental, and vision coverage (subject to eligibility requirements)</li> <li>401(k) with company contribution</li> <li>Employee stock purchase plan (equity participation)</li> <li>Incentive and recognition programs tied to performance</li> <li>Career development opportunities with defined pathways to other roles within the organization</li> <li>Drug-free workplace; pre-employment drug screening required</li> </ul>
<h3>Practice Highlights</h3> <ul> <li>On-site position at WellMed at South Stuart, 2155 SE Federal Highway, Stuart, FL 34994</li> <li>Monday through Friday, 8:00 AM – 5:00 PM CST schedule; flexibility for evening hours required</li> <li>High-volume, phone-based care coordination environment requiring efficiency and multitasking across multiple screens simultaneously</li> <li>Manages full referral lifecycle: intake, processing of incoming and outgoing referrals, prior authorizations, and census tracking</li> <li>Coordinates admission and discharge information with hospitals, clinics, and external facilities post-notification</li> <li>Provides triage and care coordination notifications for non-clinical assessment and intervention cases</li> <li>Serves as a resolution point for inquiries from both members and providers</li> <li>Works collaboratively with clinical team members to manage service requests across the care continuum</li> <li>Patient population centered on Medicare and Medicaid members</li> </ul>
<h3>Qualifications</h3> <ul> <li>High School Diploma or GED required; OR 4 or more years of customer service experience in lieu of diploma</li> <li>Minimum 1 year of customer service experience required</li> <li>Proficiency in Microsoft Word and Excel — ability to create, edit, save, and send documents</li> <li>Ability to type and speak simultaneously while navigating multiple computer screens</li> <li>Preferred: prior experience in a healthcare or health insurance setting</li> <li>Preferred: clerical or administrative support background</li> <li>Preferred: familiarity with ICD-9 and CPT coding</li> <li>Preferred: experience working with Medicare and/or Medicaid programs</li> <li>Preferred: call center experience and comfort in a metric-driven work environment</li> <li>Strong organizational skills including alphabetic and numeric filing; effective written and verbal communication</li> </ul>
<h3>About the Community</h3> <p>Stuart is a coastal city on Florida's Treasure Coast, known for its charming downtown riverfront, world-class fishing, and relaxed waterfront lifestyle — earning it the nickname "Sailfish Capital of the World." The area offers affordable housing relative to South Florida's major metros, highly rated public schools, and easy access to beaches, nature preserves, and the broader Palm Beach and Fort Lauderdale corridor. For clinicians and healthcare professionals seeking a warm-weather, outdoor-oriented community without the density and cost of Miami or Orlando, Stuart delivers an exceptional quality of life.</p>